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Date: May 5, 2020
We understand that this is a very worrying time and that you will be concerned about your loved ones but we want to provide you with peace of mind that we are doing everything we can to keep our clients safe and comfortable when we visit them at home.
It is more important than ever during this lockdown period to ensure that our clients, many of whom are self-isolating at home, receive exceptional care and support from the carers at Bridgewater Home Care.
Many of Bridgewater Home Care’s clients are people living with a form of dementia who continue to live independently at home. Familiarity and regular routines are key to reducing distress, so receiving consistent support from our specially trained carers in a familiar home environment is ideal wherever possible. Creating a close and collaborative relationship means that carers are able to better understand our clients’ needs and how to support their wellbeing.
Bridgewater Home Care matches carers to clients based on interests, location and training requirements. Our clients receive the same carer, or carers depending on how many visits are provided, week in week out. Our team are not going to an excessive amount of different people’s homes day by day and are able to build a relationship with the clients we serve.
A healthy diet, suitable exercise and cognitive stimulation have all been shown to have a positive impact on dementia symptoms and we work with our clients to ensure they are getting the best possible care whilst also meeting their personal choices and needs during isolation.
Many of our clients will miss seeing family and friends and taking part in their usual external hobbies, interests and activities. This is where a Bridgewater Home Care carer can engage in hobbies at home or in the garden with a client.
We know from the feedback we receive from our clients and their loved ones that a visit from one of their regular carers can really benefit their mental health and wellbeing.
We are also supporting clients to use technology to video call and talk to family members and friends wherever possible. Our carers can assist a loved one to connect to a video app on a laptop, tablet or mobile phone and keep in touch with family members.
Bridgewater Home Care have recently embraced a new digital platform to help deliver care and keep family members connected and informed of the care delivered. The majority of our carers can access the information through a mobile device, such as a smart phone or tablet and it means that they do not have to complete paper records. This means less time spent on physical administration and more focus on the quality of care delivered.
Family members and authorised users are able to download our Bridgewater Home Care app for FREE and view updates to their loved one’s care in real-time. Perfect for family members who live far away and want to check on the level of care that is being delivered by us.
Our carers can pick up essential items for our clients and collect prescriptions to avoid unnecessary contact with others.
We follow government guidelines on the use of Personal Protective Equipment (PPE) to ensure your loved ones are as comfortable and safe as possible. Our carers receive training which includes infection prevention, handwashing and the safe use and removal of required PPE. They will also clean any surfaces that they have touched during the care visit.
We are proud to have high quality, trusted suppliers who ensure that we can receive the PPE that our care team require at all times.
We have a personalised care plan for each of our clients and by having continuity of carers we are able to quickly spot any changes in a client’s health and adapt the care plan and our care and support appropriately. We are able to quickly notify loved ones if anything new arises where we have received written permission from our client to share this information with you.
Using our care management system, we can update the care plan ensuring our home carers are notified of medication and service changes in real-time. Carers can also check on their rota for the day and update the logs in the client’s home and they do not need a network connection to do this. Carers have been delighted with the use of technology, stating that they “don’t lose time on phone calls to the office as it is all in hand and makes accessing information more convenient“.
Bridgewater Home Care really hope that our carers put smiles on people’s faces and that we have the privilege to make a difference to our clients’ lives every day with empathy, dignity and comfort.
To care for another person is a vocation that can be demanding but is always rewarding. When home care is person-centred it achieves better outcomes. The companionship focussed service we provide creates a strong relationship between the client and carer, with many of our team members becoming like family to the clients we serve.
We continue to follow direction provided by the UK’s Public Health Authorities and World Health Organisation and review guidance daily, working closely with organisations such as the UK Home Care Association, Age UK and other care providers.
If you have a specific concern about your care needs or the needs of a family member or if you would like more information about how we are supporting clients or have any questions, please contact us on 0800 355 7888 or email firstname.lastname@example.org.